Install on Shopify A native forum on your store
The forum lives inside your Shopify theme, with your colors and fonts. No external site, no code to write.
Turn your customers into a community
With Insider Club, add a community space to your Shopify store. Your customers post, comment and react, all while staying on your site.
Free planNo commitment10-minute setup
The all-in-one app to build your community on Shopify
Posts, comments and reactions
Customers share photos, ask questions and help each other. You can moderate directly from your Shopify interface.
Automatic sign-up
Any customer logged into their Shopify account is already a member. No form, no extra password.
Statistics and email alerts
Follow your community's activity and get an email alert when a new post goes live.
Roles and badges
Give your members roles and badges, and reserve some categories for specific roles.
Moderation and anti-spam
Automatic filters, banned words, member reports. Your community is protected.
Polls and subcategories
Run a poll, organize your discussions into subcategories. Everything stays inside the store.
Photos and video links
Your members illustrate their posts with photos and video links, and your team adds product cards.
Walkthrough
Insider Club on video
Théo and Anaïs, co-founders, show the forum from the customer side and the admin side: install, first categories, moderation and design customization.
Install the app
Your admin
You run everything from your admin.
Real-time visibility
Watch your community grow.
A dashboard inside your Shopify admin shows who takes part, what gets reactions and what deserves your attention.
- Members, posts and comments over time
- Email alerts when a new post goes live
- Your top contributors and top posts
Moderation
You're the one who sets the rules.
Set up spam detection, banned words and posting limits to keep your community relevant.
Roles and badges
Set your best contributors apart.
Give your members roles and badges to distinguish your loyal customers, your ambassadors and your team.
Customization
A forum that looks like you.
Logo, banner, fonts, colors and rounded corners: the forum takes on your store's identity, set from your Shopify admin.
Categories
A space organized just like your store.
Create categories and sub-categories, pick their color and description, and choose who can post in them.
What your customers see
Your customers and visitors join in.
In your store
Your customers find it without leaving your store.
Your customers find the forum inside your store, in your colors. They sign in with Shop, Shopify's login system, with no password to create.
- Sign-in with Shop, Shopify's login system
- Profile photo, last name, first name and username
- A link back to the community on every page
Peer support
Your customers help each other.
Usage questions, sizing advice, before/after photos: answers come from the people who use your products and already know your brand.
SEO
Every piece of content grows your SEO.
Your customers' questions become pages on your store that Google indexes. They bring in visitors looking for exactly what you sell.
Posts
Posts that spark engagement.
Photos, video links, polls: your members post freely, and your team showcases your products with a preview card.
Works with what you already use
Insider Club builds on existing Shopify blocks: customer accounts, theme, menus.
Shopify customer accountsAll Shopify themesShopify PlusYouTube
$0
to get started
Free plan with no time limit
10 min
to install
From the Shopify App Store, download the app and customize your forum
0 lines
of code to write
The forum renders inside your theme
14 days
free trial
On the Growth plan, at $19.99 per month
Live in under 10 minutes
01
Install the app
From the Shopify App Store, in one click.
02
Customize your space
Help, before/after photos, brand news: create the spaces that fit your brand.
03
Invite your customers
A link in your menu, an email to your list, and the first conversations start.
Grow at your own pace.
See full pricingFree
$0
To launch your community on your store.
- Unlimited members, admins and posts
- Categories and search bar
- Custom banner, fonts and colors
- Login with the Shop customer account
- Moderation, reports and bans
- Statistics and email alerts
- Latest posts displayable on any page
- Support by email and chat
No commitment
Growth
$19.99/ month
Or $199 per year, a 17% saving. 14-day free trial.
- Everything in Free
- Photos and video links in posts
- Product cards in your team's posts
- Polls and subcategories
- Password-protected forum
- Roles, badges and private categories
- Banned words and daily post limits
- Social links and custom texts
No commitment
Priority support by email and chat, plus advice to launch your community.
Not decided yet? Preview your forum before installing. Try the simulator
The team
The team behind Insider Club
Why Insider Club?
We've been working in e-commerce for six years. With every brand we've worked alongside, the same challenge keeps coming back: customer retention. We built Insider Club to solve it.
We looked for the tool we had in mind and couldn't find it. Reddit, Discord and Facebook groups bring communities together, but none of them is connected to Shopify: you can't build on your customer accounts, products or orders, and your data stays with them.
Insider Club brings these conversations back into your Shopify store, where you own your data. We're an independent team with no investors to please: our only priorities are the merchants who use the app and their customers.
Théo · co-founderAnaïs · co-founder
Meet the teamYou may be wondering
Do I need to know how to code?
No. The app installs from the Shopify App Store and is set up from your admin, with no developer.
Do my customers need to create an account?
No. Insider Club uses existing Shopify customer accounts. A logged-in customer is automatically a member.
Can I make the forum private?
Yes. On the Growth plan, you can protect the whole forum with a password and reserve some categories for certain members.
What happens if I uninstall the app?
The subscription stops immediately from Shopify. Before uninstalling, you can export your data; it is then deleted from our servers within 30 days.
Simulator
Preview your community before installing
Paste your store address: in ten seconds, the simulator draws your forum with your logo, your colors and your products.
Latest articles
All articles
Ecommerce customer retention: 12 strategies that work
What ecommerce customer retention is, how to measure it and 12 strategies that work: post-purchase, rewards, community. With examples and mistakes to avoid.
Community engagement ideas: 60 recurring events that bring your members back
Community engagement ideas built on recurring events, from Question Friday to the member of the month, with ideas for each e-commerce industry.
How to build a brand community: the complete guide to launching it and keeping it alive
The step-by-step guide to building a brand community on your store, from preparation to ambassadors, with 30 post ideas and a checklist.
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