A native forum on your store
The forum lives inside your Shopify theme, with your colors and fonts. No external site, no code to write.
Features
A complete community space, inside your Shopify store
Every feature is designed for an e-commerce brand.
All Insider Club features
Posts, comments and reactions
Customers share photos, ask questions and help each other. You can moderate directly from your Shopify interface.
Automatic sign-up
Any customer logged into their Shopify account is already a member. No form, no extra password.
Statistics and email alerts
Follow your community's activity and get an email alert when a new post goes live.
Roles and badges
Give your members roles and badges, and reserve some categories for specific roles.
Moderation and anti-spam
Automatic filters, banned words, member reports. Your community is protected.
Polls and subcategories
Run a poll, organize your discussions into subcategories. Everything stays inside the store.
Photos and video links
Your members illustrate their posts with photos and video links, and your team adds product cards.
Watch your community grow.
A dashboard inside your Shopify admin shows who takes part, what gets reactions and what deserves your attention.
- Members, posts and comments over time
- Email alerts when a new post goes live
- Your top contributors and top posts
You're the one who sets the rules.
Set up spam detection, banned words and posting limits to keep your community relevant.
- Automatic spam detection
- Banned words: the member is asked to rephrase
- Limits on comments and posts per day
- Member reports, suspensions and bans
Your customers help each other.
Usage questions, sizing advice, before/after photos: answers come from the people who use your products and already know your brand.
- Questions, answers and photos posted by your customers
- Product cards in your team's posts
- Categories and a search bar to find answers again
Every piece of content grows your SEO.
Your customers' questions become pages on your store that Google indexes. They bring in visitors looking for exactly what you sell.
- Every discussion is a page on your own domain
- Content written by your customers, in your prospects' own words
- Product cards in your team's posts
A forum that looks like you.
Logo, banner, fonts, colors and rounded corners: the forum takes on your store's identity, set from your Shopify admin.
- Logo, banner, font and colors
- Rounded corners and a background of your choice
- Set from your Shopify admin, no code
Open the forum to everyone, or only to your members.
Make the whole community private with a password, or just some categories.
- Password-protected forum
- Private categories, the rest of the forum stays public
- Roles and badges for your VIPs and ambassadors
Set your best contributors apart.
Give your members roles and badges to distinguish your loyal customers, your ambassadors and your team.
- Roles and badges shown on every post
- Categories reserved for certain roles
- Your team identified by a badge
What your customers do with it
A community is not an end in itself. Here is how brand communities come to life on Shopify.
Support that partly runs itself
Usage questions, sizing advice, compatibility: answers already posted prevent new tickets, and your loyal customers help the new ones.
Before/after shots and customer photos
Customers show their results and creations. That real-world proof reassures visitors who are still hesitating to order.
Product launches you can follow closely
Announce a product in a post from your team, with its product card, gather the first feedback and answer questions in one place.
Decisions made with your customers
One poll is enough to pick a color, a scent or your next product with the people who will buy it.
Built for a store that has to keep selling
Insider Club is designed to stay simple, safe and reversible.
Built-in moderation
Spam detection, banned words, reports and bans: you set the rules that keep your community relevant.
Uninstall in one click
The app installs and uninstalls from your Shopify admin. Your data is deleted from our servers within 30 days.
Shopify accounts, nothing more
Member identity relies on Shopify customer accounts: no extra form, no duplicated data.
Install on Shopify