How can we help?

That's normal. The community only appears once the Insider Club section has been added to a page of your theme. Follow the steps in the next question and your forum will show up.

1. Open the theme editor.
2. In the page selector at the top, choose the page where you want the community to appear.
3. Click "Add section", then search for "Insider Club - Community Feed".
4. Click Save in the top right corner.

First create a dedicated page in your Shopify admin (for example "Community"). In the theme editor, create a new page template and add the Insider Club section to it. Then assign that template to your "Community" page. The other pages of your store are left untouched.

Your community is available at the address of the page where you added the section, for example yourstore.com/pages/community. The link to your online forum is also given to you at the end of the onboarding.

In your Shopify admin, open the menu management (Content > Menus or Online Store > Navigation depending on your version). Choose your main menu, click "Add menu item" and select your community page.

A few minutes. The onboarding guides you through three steps: customizing the forum, adding it to your site, then writing your first posts (optional). A launch button then puts your forum online.

It's not required, but it's recommended. A community that already contains a few posts makes people want to join in. The onboarding offers you sample posts to get started quickly.

No. Installation is done from the Shopify theme editor and every setting is managed from the app, without a single line of code.

Write to us through the chat at the bottom right of the app. You can also book a call with our team to set up your community together.

Go to the Customization page of the app. In the Banner section, upload your banner image and your logo, which is used as the community's profile picture. Remember to save your changes.

No, you can disable it. Your community remains perfectly readable without a banner.

The title and description are edited on the Customization page, just below the banner.

You can match the forum to your brand without touching the code:

• colors (main, contrast, text, button text, page background, card background, borders, tabs and banner)
• the heading font and the body font
• text size and spacing
• rounded corners
• banner height

Yes. A live preview shows every change as you make it. Nothing is visible on your store until you click Save, at the top of the page.

This message warns you that some changes haven't been saved yet. Click Save to keep them, or leave the page to discard them.

On the Customization page, in the Social links section, add the links to your accounts. They are then shown on your community.

Turn off the "Show member count" option on the Customization page.

The date is shown by default. You can turn it off in the app settings.

With pagination, posts are spread across several numbered pages. With infinite scroll, new posts load as the visitor scrolls down. The forum uses pagination by default, and you can choose how many posts are shown per page.

The rules are on the Customization page, in the Community rules section. There you write a short description and three main rules, shown on the side of the forum. Basic rules such as kindness and respect are suggested to save you time, and you can edit them freely.

These buttons appear on the side of your forum and use Shopify login (Shop). You have nothing to code. If the buttons don't respond, check that customer accounts are enabled in your Shopify store settings (Settings > Customer accounts).

They click "Create an account" and log in with Shop. Shopify sends them a code by email to validate their account automatically. They can then add a name, a username and a profile picture.

An account is required to post and comment. Liking a post doesn't require logging in by default, and you can change that in the settings.

Yes, if you enable anonymous posting in the settings. This option is off by default.

From their profile page, each member can edit their name, username, picture, short bio and email address.

On the Members page of the app, click the member's profile. You can see their activity there (posts, likes, statistics) and ban or delete them.

On the Members page, in the Administrators section, click "Add" and choose the member to make an administrator.

The Members page lists all your members with their number of posts, comments and likes. You can sort them by join date, alphabetically or by contribution, and see the ranking of your top contributors.

On the Posts page of the app, click "Create a post". Your post is published in your community's name with your administrator badge.

On the Posts page, click "Pin" next to the post you want. You can pin up to 3 posts, which stay displayed at the top of the forum.

A post can contain text, photos, emojis and a poll. It can also contain links if you've allowed them. When a post contains several photos, they're shown as a carousel. Each post can be filed in a category.

On the Growth plan, members can add a video link (YouTube for example) to their posts. Videos aren't hosted in the forum.

A poll offers up to 4 options and each member can vote for a single option.

Links are disabled by default to limit spam. You can allow them for all your members in the posting settings. Administrators can always add them.

Yes. Turn on the "Admin-only posting" option in the settings. Only administrators will be able to create posts, but every member can still comment and react. This option is off by default.

Five reactions are available on posts and comments: like, heart, laugh, surprise and applause.

The most liked comments appear directly under each post. To read all the comments and the full text, just open the post.

Yes. Every post has a button to copy its link and share it.

Visitors can sort posts from newest to oldest, or by number of likes and comments. A search bar and a category filter are also available.

In the app settings, in the Categories section, you can create, rename or delete a category. Each category can have a name, a description, a color and an icon or an emoji. Default categories are created to help you get started.

Yes. You can add subcategories under each category, the same way as Shopify submenus.

Yes. For each category, you choose who can post: all members or administrators only. This is useful for an announcements or brand news category.

In the moderation settings, add the words or phrases to ban. Any post or comment containing them is automatically disabled. You can also ban certain emojis.

No. A disabled post isn't deleted and you can re-enable it at any time.

In the settings, in the Posting limits section, set a maximum number of comments per hour, comments per day and posts per day. It's an effective protection against spam.

On the Private community page, turn on the "Make the community private" option. Visitors will have to enter a password or request access to see the forum.

A password is generated automatically when you make the community private. You can change it and share it with the people of your choice.

Requests appear on the Private community page, in the Access requests section. You can accept or decline them.

Yes. You can make a single category private, several or all of them. The rest of the forum stays public.

Yes, the access page of your private community is customizable.

On the Roles page, create a role with a name and a badge (for example VIP, Ambassador or Loyal customer). You can choose the badge's background color, its text color and add an emoji to it. Then assign that role to your members from the Members page.

You can receive an email alert whenever there's new activity on your forum, such as a new post or a new comment. Notifications are set in the app settings.

The Analytics page gathers forum views, average time per visitor, time spent, new members, posts, comments and interactions. You'll also find the list of your top contributors and your most popular posts there.

You can display your data over the last 30 days, 6 months, 12 months or since your community's launch.

Go to the app settings, in the Subscription section. The Free plan has no time limit; the Growth plan costs $19.99 per month or $199 per year, billed through Shopify, with a 14-day free trial. You can change plan at any time.

Our team answers through the chat available at the bottom right of the app. You can also book a call if you'd rather talk it over.